Payment & Returns
Convenient Payment Options
Open account invoices are payable upon receipt (Past due balances are subject to a finance charge of 1.5% per month). Pay by Visa, Mastercard, American Express, Discover, Check or COD. There is no minimum order. All orders are payable in U.S. Dollars.
Delivery Terms
FREIGHT OPTIONS: Special overnight, 2nd day and 3rd day delivery is available at an additional cost. If not otherwise specified, all orders will be shipped via UPS.
- Custom manufactured orders require a 50% non-refundable deposit when order is placed.
- Orders placed after 2:30 pm EST will be processed on the next business day.
Return Policy
MERCHANDISE
- If a product you have ordered is defective or does not perform satisfactorily, we will provide a credit, exchange or refund; it’s your choice. Simply call us 1-866-294-7444 to arrange for the return.
- Returns are not accepted after 30 days from the date of the invoice.
- All returns must have prior authorization.
- Return Authorization number issued must be on the outside of the package when returning an item. No packages will be accepted without this number.
- A copy of the invoice must be enclosed with the return. All returns should be sent to: 1615 Golden Mile Highway • Monroeville, PA 15146
- Unless defective, items must be returned complete and unused in the original container, unmarked, with seals intact. All items should be returned unopened.
- Special ordered items may not be returned for credit or refund.
- Any shortages must be reported within 48 hours of receipt of merchandise.
- Returns must be sent by traceable carrier (i.e. UPS or FedEx).
- Return freight costs are the responsibility of the customer.
- Returns not following the above policies will be refused or subject to a 20% restocking charge.
- Returns meeting all the above policies will receive the appropriate credit, exchange or refund.